Contact Us
At Resorts World Catskills, we strive to provide the best possible support experience for our customers. To ensure that your queries are addressed promptly and efficiently, please refer to the following contact information.
Customer Support Availability
Our customer support team is available 24/7, providing assistance with various topics including account inquiries, technical issues, and responsible gaming concerns. Please note that some channels may have specific operating hours or restrictions.
Live Chat Support
Unfortunately, we do not currently offer live chat support. However, you can reach out to us through our designated email address for assistance with any questions or concerns.
Email Support
You can contact our dedicated team via email. We strive to respond to all emails within 24-48 hours. However, please allow a longer response time during peak periods or holidays.
Help Centre Access
Our comprehensive help centre is available for customers seeking answers to frequently asked questions (FAQs) and troubleshooting guides. You can access the help centre through our website by clicking on "Support" at the top navigation bar.
Responsible Gaming Assistance
If you're concerned about your gaming habits or would like information on responsible gaming practices, please contact us via email or visit our dedicated Responsible Gaming page for more resources and support.
Verification or Account-Help Support
For assistance with account-related inquiries, such as password resets or login issues, kindly reach out to us via email at
Technical Support
We are committed to providing the best possible gaming experience. If you encounter any technical difficulties, please contact our support team for assistance.
Complaint or Dispute Guidance
If you have a concern about your account or wish to escalate an issue, please reach out to us via email at and we will do our best to address the matter promptly.
Communication Response Expectations
We strive to respond to all queries within 24-48 hours. However, during peak periods or holidays, this timeframe may be extended.
Account-Security Assistance
For assistance with account security concerns, such as suspicious login activity, kindly contact us via email at and we will guide you through the necessary steps to protect your account.
Mobile and Desktop Support Accessibility
Our support channels are accessible on both desktop and mobile devices. However, please note that some features may not be compatible with certain browsers or operating systems.
We recommend contacting us via email for the most comprehensive assistance.
