Privacy Policy

Privacy Policy

At Resorts World Catskills, we are committed to maintaining the trust that our users place in us when they share their personal information with us. This Privacy Policy outlines how we collect, use, and protect your data.

What Personal Information May Be Collected

When you create an account or interact with our platform, we may ask for certain information from you. This can include:

• Your name
• Email address
• Date of birth (to ensure compliance with age restrictions)
• Password (and other security measures to protect your account)

We also collect device and browser information when you access our site, including:

• Device type (e.g., desktop, mobile, tablet)
• Browser type and version
• Operating system

Usage Analytics and Behavioural Data

To improve the user experience and optimize our platform, we may collect usage analytics data. This can include information about how users navigate our site, which features are most used, and any errors or issues that arise.

We also use cookies to track user behaviour on our website. Cookies are small text files stored on your device by a web browser, and they help us tailor content and ads to individual users based on their interests.

Communication Preferences

If you have provided us with an email address or other contact information, we will only send you marketing communications if:

• You explicitly opt-in for marketing emails
• We need to inform you of changes to our platform, policies, or terms

We do not share your personal data with third parties for their own advertising purposes. However, we may use anonymised and aggregated analytics data to improve our services.

Security Measures

To protect the security of your account and user information:

• We employ industry-standard encryption technologies (HTTPS)
• Our platform is regularly scanned for vulnerabilities and updated accordingly
• User passwords are stored securely in hashed form

We also have policies in place for incident response, data loss prevention, and system monitoring to detect any suspicious activity.

User Rights Regarding Personal Data

Under applicable laws, you have the right to:

• Request access to your personal data (view, edit, or delete)
• Correct inaccuracies
• Delete your account (which will also remove all associated user data)

To exercise these rights, please contact our support team with specific requests.

Age Restrictions and Minor Protection

If you are under 18, we do not encourage participation on our platform without explicit consent from a parent or guardian. We reserve the right to verify age through additional verification methods.

Our system is designed with security features like login protection, session management, and incident response plans in place for user safety.

Data Storage and Retention

User data is stored securely within Resorts World Catskills servers, which are hosted at various cloud infrastructure locations worldwide (dependent on specific location or service region). This includes encrypted logs to ensure full traceability of events.

For all other purposes:

• Data retention policies remain aligned with applicable regulations.
• Our platform has measures in place for continuous backups and data archiving as part of disaster recovery procedures.

Responsible Handling of User Information

We adhere strictly to the European Union’s General Data Protection Regulation (GDPR) guidelines, California Consumer Privacy Act (CCPA), and similar international standards governing user rights. Wherever feasible, we apply our policies across all territories, while taking into account differences in applicable laws or regional practices.

Platform Monitoring for Security and Fraud Prevention

As part of maintaining a secure platform:

• We continuously monitor Resorts World Catskills servers for security threats.
• User information is used solely to tailor user experience and detect fraudulent activity.
• Anonymised data helps us understand how users navigate our system, inform business decisions on new features or marketing strategies.

Technical Logs and Operational Diagnostics

System logs are kept in compliance with applicable regulations. Our operations team accesses these for resolving technical issues as needed but always follows standard access procedures to maintain confidentiality.

We strive for full transparency regarding our use of personal data, maintaining open communication about this policy through our website and contact channels.